Investor Presentaiton

Collection Process Employed robust recovery mechanisms *for CA channel only > 95% cases* have NACH mandate Customer specific reminders Before due date Call + reminders for upcoming instalments Identify habitually undisciplined borrowers and convert them to automated payment mandates Stage 1 Repeat previous steps Mobilize internal recovery Stage 2 team for collection efforts with active reminder Stage 3 Internal recovery team & External team intensify engagement for recovery process

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