Annual Report 2022 - The Beginning of a Journey of Transformation
ABK SUSTAINABILITY:
2022 REPORT HIGHLIGHTS
Focused
on Customers
•
•
87.5% Customer Satisfaction
Index (CSI)
12 branches provide special
needs support
50% Net Promoter Score (NPS)
Committed to
Gender Diversity
Total workforce:
•
•
62% male, 38% female (13.8%
increase YoY)
31% women in management
positions
889
Dedicated to
Our Community
•
KD 218,974.12 total investment
into Corporate Social
Responsibility (CSR) and
sponsorships
Dos
Invested in Our
People
•
131,395 total training hours
provided
30.7% increase in fresh graduate
hires YoY
Invested in Digital
Transformation
⚫ 70% of total online transfers
made through the mobile
banking application in 2022
Sustainable Finance
Projects
Financed 1 major ESG-related
project
.
Invested in Local
Procurement
80.6% of total procurement
expenditure in 2022 allocated to
local suppliers
Cut procurement expenditure
by 35.4% YoY
Conscious
Consumption
• 93.4% of paper waste is recycled
ది
Monitored Water
Consumption
•
114,641,392.4 liters
49,223.4 liters/employee
Supported Community
Economic Development
24.9% YoY increase in SME loans
•
14.9% YoY increase in workforce
111
Measured our
GHG Emissions
•
Total: 13,709,977.6 kgCO2e
•
Scope 1: 592,483.0 kgCO2e
•
Scope 2: 12,119,331.2 kgCO2e
Scope 3: 998,163.4 kgCO2e
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