Investor Presentaiton

Business performance Metric 30 Jun '14 31 Oct '16 Customer accts 2.6m 2.6m Complaints per 10k accts 183 36 Annual churn 17% 16% Strategic NPS -49 -23.1 TIFR 3.12 2.79 Yallourn availability 76.6% 89.4% My Account customers 0 478k Employee engagement 41% 59% 10 EnergyAustralia

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