Scotiabank Mexico Business Overview
Digital Progress: Canada
Digital Adoption (%)
+7%
+200 bps
Active Digital
Users (#'000)
3,329 3,599
3,847
4,071
3,985 4,272
+28%
59%
58%
60%
55%
50%
46%
2018
2019
2020
2021
Q3/21 Q3/22
+1,400 bps
+8%
2018
2019
2020
2021
Q3/21
Q3/22
Active Mobile
Users (#'000)
3,073
3,393
3,304 3,583
2,396 2,666
Digital Sales (%)
+50%
2018 2019
2020
2021
Q3/21 Q3/22
+200 bps
27%
+0 bps
26%
26%
25%
23%
+100 bps
16%
Self-Serve
Transactions
84%
87%
92%
93%
93%
93%
+900 bps
(%)
2018
2019
2020
2021
Q3/21
Q3/22
2018
2019
2020
2021
Q3/21 Q3/22
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
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