2021 Interim Results - Debt Investor Presentation
Customers, Colleagues and Communities
remain at the core of our strategy
Serving Customers
€1bn in new Irish
mortgage lending
Net Promoter Score
improved+3pts y/y
to -3
Bank of Ireland 2021 Interim Results - Debt Investor Presentation
Enabling Colleagues
IBCB² Colleague Survey
People in BOI get things done
for the customer
Supporting Communities
Sustainable lending
fund +250% by 2024
€5bn
€4m Begin Together
programme
(T)
Brand consideration¹
+4pts y/y to 21%
99% of payment
breaks concluded
•
•
Net Promoter Score rebounded
strongly in April (+11pts during
the month, from -12 to -1)
following March branch closure
announcement
Financial wellbeing campaign
sees 138% increase in financial
health checks
Euromoney "Best Bank in Ireland"
award for second consecutive year
1 Behaviours and Attitudes survey conducted for Bank of Ireland Group
53%
75%
2018 2021
Trust in senior leaders has
increased by 14 points since 2018,
and 82% trust their direct manager
Market leading focus on colleague
mental wellbeing during lockdown
Developing skills and new ways
of working with 130 new specialist
in-house digital engineering roles
and new hybrid working model
2 Irish Banking Culture Board is an independent industry initiative aimed at restoring trust in the sector
€1.25bn
Green Bond
issuance in H1 2021
c.33% of Irish
secondary schools
participated in Money
Smarts Challenge
Industry leadership on provision of
enhanced services to asylum seekers
in Ireland; dedicated hub with access
offered in 19 languages
More than €1bn of Green Loans
allocated to home owners and
businesses
Led launch of 'Employers for Change'
Diversity & Inclusivity initiative,
including dedicated training for all staff
Bank of Ireland
4View entire presentation