Investor Presentaiton

Focus on Customer Experience to Drive Retention Customer-centricity is core to who we are as a company Advancing Value-Added Services ☹ Actionable Insights Maximizing Digital Utilization Delivering services that help our insureds mitigate risk differentiates us in the market Developing a "360-degree" view of the customer; partnering with agents to provide a seamless customer experience Providing an omni-channel customer experience in a 24/7 environment through customized proactive messaging for product recalls, notices of loss, and policy changes SELECTIVE INSURANCE® 17

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