Investor Presentaiton

180 Glossary Company directory GLOSSARY Renewal A total store transformation focused on the overall store environment, team, range and process efficiency (including digital) Return on Funds Employed Calculated as EBIT before significant items for the previous 12 months as a percentage (ROFE) of average (opening, mid and closing) funds employed, including significant items provisions RT3 Sales per square metre SIW Total net debt TCFD Total net debt TRIFR Two-year/three-year average comparable sales growth Voice of Customer (VOC) VOC NPS Voice of Supplier (VOS) A new team rostering and store standards solution in Woolworths Supermarkets (Right team, right task, right time) Total sales for the previous 12 months by business divided by average trading area of stores and fulfilment centres Statewide Independent Wholesalers Pty Limited Borrowings less cash balances, including debt hedging derivatives and lease liabilities Task Force on Climate-Related Financial Disclosures Borrowings less cash balances, including debt hedging derivatives and lease liabilities Total recordable injury frequency rate Simple average of the current period and prior period comparable sales growth Externally facilitated survey of a sample of Woolworths Group customers where customers rate Woolworths Group businesses on several criteria. Expressed as a percentage of customers providing a rating of six or seven on a seven-point scale VOC NPS is based on feedback from Everyday Rewards members. VOC NPS is the number of promoters (score of nine or 10) less the number of detractors (score of six or below) A survey of a broad spectrum of suppliers facilitated by an external provider. The survey is used to provide an ongoing measure of the effectiveness of business relationships with the supplier community. VOS is the average of the suppliers' rating across various attributes, scored as a percentage of suppliers that provided a rating of six or seven on a seven-point scale Registered office 1 Woolworths Way Bella Vista NSW 2153 Tel: (02) 8885 0000 Web: www.woolworthsgroup.com.au Company Secretaries Kate Eastoe Michelle Hall Investor relations Paul van Meurs Shareholder enquiries Link Market Services Locked Bag A14, Sydney South NSW 1235 Web: www.linkmarketservices.com.au For shareholders: Tel: 1300 368 664 Email: [email protected] For team members: Tel: 1800 111 281 Email: [email protected] Media Tel: (02) 8885 1033 Email: [email protected] Auditor Deloitte Touche Tohmatsu Quay Quarter Tower 50 Bridge Street, Sydney NSW 2000 Tel: (02) 9322 7000 Web: www.deloitte.com.au Five Year Summary The Five Year Summary is available on the Woolworths Group website. Other non-IFRS measures used in describing the business performance include: • Earnings before interest, tax, depreciation and amortisation (EBITDA) Volume productivity metrics including transaction growth, items per basket and item growth Trading area Fixed assets and investments Net tax balances Cash flow from operating activities before interest and tax Free cash flow after equity related financing activities excluding dividends Significant items Net investment in inventory Closing trade payable days Change in average prices Margins including gross profit, CODB and EBIT • Net assets held for sale • Closing inventory days Average inventory days Design Communication and Production by ARMSTRONG Armstrong.Studio 181

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