Response to COVID-19 & Project Summit Key Goals
Project Summit - Key Goals.
Simplified Global
Structure
United RIM operations under one leader -
Ernie Cloutier
Consolidated external reporting segments
to reflect Global RIM as one business unit
Rebalanced resources to sharpen focus on
higher growth areas
Streamlined Managerial
Structure for the Future
•
Consolidated the number of layers and
reporting levels
Reduced the number of positions at the VP
level and above by approximately 45%
Reducing total managerial & administrative
workforce by approximately 700 positions
over 2020 and 2021
Creating a more dynamic agile organization
that is better positioned to make faster
decisions and execute its strategy in key
growth areas
Enhancing Customer
Experience
Aligning global and regional
customer-facing resources across RIM
product lines
✓ Providing customers with a more integrated
experience
•
Reimagining service delivery model by
further leveraging third party logistics
providers, extending service level
agreements from 24 hours to 5+ days, and
providing digital delivery of records using
Image on Demand
Leveraging technology to modernize
processes for better alignment between
new digital solutions and core business
Focusing on highest potential opportunities while creating a more efficient organization that can
embrace and execute change faster to become a stronger customer partner
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