Investor Presentaiton
T22 achievements
Simplification
&
Digitisation
Ways of
working
Productivity
Network
leadership
Infrastructure
■ 10.2m services on 20 simplified C&SB in market plans
■ 4.5m Telstra Plus members
■ C&SB digital sales increased to 48% and digital service interactions
increased to 77%
■ 71% reduction in annual contact centre calls since FY18
■ 100% of calls from C&SB customers now answered in Australia
Enterprise digital service interactions increased to 41%
■
Leaner, more efficient organisation including >17k working in Agile
■ FTE reduction by >one-third or 26k across direct and indirect
Hybrid working for all office based and contact centre employees
>$2.7b cost reduction since FY16
>$2b asset monetisation - almost $5b including Amplitel
▪ Australia's largest 5G network with 80% of population covered
■ 3.5m 5G capable devices connected to the Telstra mobile network
■ National lead in combined 4G/5G speeds
■
Completed 49% disposal of interest in Amplitel for $2.8b
■
Proposed legal restructure: pending Court approval, we will shortly
publish a Scheme Booklet giving shareholders information they need
to vote at Scheme Meeting to be held on the same day as our AGM
T22 scorecard metrics
-80% metrics completed
Completed
Significant progress but below
target metric
Below target metric
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