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Investor Presentaiton

Non-GAAP measures - ROI (cont.) The calculation of ROA and ROI, along with a reconciliation of ROI to the calculation of ROA, is as follows: (Dollars in millions) Numerator Operating income + Interest income + Depreciation and amortization + Rent ROI operating income CALCULATION OF RETURN ON INVESTMENT Jul 31, Oct 31, Trailing Twelve Months Ending Jan 31, Apr 30, Jul 31, 2022 2022 2023 2023 2023 Denominator Average total assets' + Average accumulated depreciation and amortization 1 - Average accounts payable - Average accrued liabilities' Average invested capital Return on investment (ROI) $ 23,851 $ 155 20,754 196 20,428 21,350 21,812 254 323 442 10,733 10,840 10,945 11,110 11,318 2,302 2,296 2,306 2,301 2,284 $ 37,041 $ 34,086 $ 33,933 $ 35,084 $ 35,856 $ 242,876 $ 246,254 102,155 103,898 $ 244,029 106,249 $ 245,598 251,160 108,730 110,921 51,896 23,878 57,210 54,502 53,597 55,384 25,959 28,593 24,294 26,541 $ 269,257 $ 266,983 267,183 $ 276,437 280,156 13.8 % 12.8 % 12.7 % 12.7 % 12.8 % The average is based on the addition of the account balance at the end of the current period to the account balance at the end of the prior period and dividing by 2
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