Investor Presentaiton
Social initiatives - Culture of care and giving
Actuarial
Inclusive growth
Swabhimaan, the Corporate Social Responsibility wing is
aligned with the UN Sustainable Development Goals (SDGs)
with focus on Education, Health, Environment, Livelihood &
Disaster Relief
FY 2020-21: 20+ CSR projects
FY 2019-20: 22 CSR projects across 25 states and 3 UTS
impacting >280K beneficiaries in India
Financial Inclusion: Insured >40 million lives through
microfinance institutions in FY20
■ COVID-19 Response:
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Contribution to PM Cares Fund
Medical supplies, nutritional meals for frontline healthcare
workers
Distribution of Happiness Box consisting of immunity
boosting supplements, hygiene support material and
educational workbooks for underprivileged school children
Customer centricity
Improve lives with products designed to suit the different
life stage needs
Focus on leveraging technology to simplify life insurance
for customers through their journey across
issuance, claims, servicing, or any other engagement
Artificial Intelligence (AI) for text and speech
recognition;
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Machine Learning (ML) to improve persistency;
Cognitive bots (software robots) for 24x7 customer
service; and
О Alternate data to enhance underwriting
Grievance Redressal Policy
Overachieved on Voice of Customers (VOC) study in
FY20
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Financial
ESG
HDFC
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