3Q20 Financial Performance

RETAIL BANKING | MULTICHANNEL PERFORMANCE NUMBER OF TRANSACTIONS '000 Total number of transactions +22% (9M20 vs. 9M18) -31% x4.2 24,396 9,707 9,713 10,170 6,706 Tellers 9M18 9M19 9M20 +61% 72,517 58,981 42,987 45,177 -27% +15% 22,429 19,116 22,034 -26% 80,895 80,316 59,293 38 4,033 4,351 3,161 Mobile banking Internet banking POS terminals ATMs Express Pay terminals Information on this slide depicts the usage of channels by individual customers

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