Frasle Mobility's New Positioning and Randoncorp Investments
Customer satisfaction
GRI 2-29
Motion Control Vertical
To measure whether we are meeting the demands
and needs of our customers, we conduct satisfaction
surveys focused on our brands and business verticals.
Satisfaction level > 2021-2022*
Net promoter score (%)
FRASLE
OEM Vertical
Biennial Survey
Satisfaction Index
Domestic
market
Foreign
market
Domestic Market
Controil
FREMAX
LonaFlex
MOBILITY
67
66
24
56
50
0
-10
15
2022
87.7%
90.1%
Satisfaction index
Net promoter score (%)
2016
2018
2020
2020
85.0%
87.5%
NAKATA
86
86
90
2018
2021
85.0%
85.7%
JURID
85
FERODO
77
Goal
Result
*Fras-le's Mobility survey changed its methodology in 2021, adopting the Net Promoter Score (NPS), which encompasses several
contact points between the brand and the customer, such as: customer service, negotiation, prices, delivery time, success with
the service, etc. In the NPS methodology, it is possible to identify the percentage of promoters and detractors customers of each
brand:
> Zone of Excellence (between 75% and 100%): most customers act as brand promoters.
> Quality Zone (NPS between 50% and 74%): it has a higher number of promoters than detractors, resulting in a positive image.
> Improvement Zone (NPS from 0% to 49%): it presents similar numbers of promoters, passives and detractors, indicating
opportunities for improvement in terms of customer satisfaction.
> Critical zone (NPS between -100% and -1%): it presents a higher number of detractor customers, indicating need for significant
improvements in the relationship with customers.
PROSPERITY FOR ALL
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