COVID-19 Response and Financial Performance
Response to Date on COVID-19 - In It Together with Our People,
Clients & Communities
Our People
Gradual progression to Work from Office with social
✓ ✓ distancing guidelines implemented
Encourage flexible working hours, relocations and
installing acrylic sheets on work stations where social
distancing is a challenge
Protecting Touchpoints via thorough sanitization of
+DIB Offices, Branches & ATM spots, deployment of
hand sanitizers in all locations and temperature
scanning at all DIB sites
ए
Educating our staff on precautionary actions via
regular emails and on-site posters
SME & Corporate Customers
Effective 15 March 2020 and based on eligibility
customer may get deferment of finance with no
additional charges for existing customers
Introduced Low profit rates, reduction in processing
fees and simplified documentation process
Facilitating clients to manage operations through
digital channels
Retail Customers
بنك دبي الإسلامي
Dubai Islamic Bank
Effective 15 March 2020 and based on eligibility, special
finance postponement schemes as well as waivers and
benefits on various consumer products have been put
in place to help customers during this difficult time
Encouraging customers to use contactless payments
accessible by activating Apple Pay or Samsung Pay
Bank From Home with wide range of banking services
available via DIB Online Banking and Mobile App
Regular Updates via DIB Digital channels such as SMS,
Emailers, Social Media & Phone Banking
Supporting Community
The Bank announced largest Contribution of AED120
million in UAE to the Community Solidarity Fund Against
Covid-19. The gesture represents bank's commitment to
supporting all national humanitarian initiatives
Crisis Management Team setup to monitor the situation
Circulate inspiring and uplifting messages across various
social media channels
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