Investor Presentaiton
Sustainability report 2019-2020 Mexico | 48
During 2020, the global
context radically changed the
landscape of ways of living
and being together.
The pandemic caused by
COVID-19 generated changes
on economic, political, and
social levels and impacted
the way organizations operate.
For us, the pandemic has meant
facing challenges on different
levels. However, it has also
given us opportunities to
implement initiatives and
programs to support
our community.
We worked on various initiatives within the Firm:
• Creation of the Risk and Safety Committee
The Risk and Safety Committee was strengthened and, from
the beginning of the quarantine, implemented periodic meetings
to anticipate necessary adjustments, as well as to resolve issues
arising from the national situation. The actions that this
commission carried out were in line with the guidelines of
the regional committee, created for this purpose.
Town Halls
On a regional level (Mexico, United States, and Canada), we meet
weekly to stay informed about decisions that impact people, the
operation, the ways in which we relate to our clients and other
stakeholders, adaptation to new regulations, as well as the
interaction that work teams have. Specifically, in Mexico, we hold
monthly town halls in order to address the national context.
Remote Work
In Mexico, based on the official provisions to assume the
measures that a quarantine period implies, we made the
necessary adjustments so that our collaborators could continue
•
their work remotely during the agreed time. This allowed us
to support our talent on a personal and family level, as well
as to continue with our operations and the service we
provide to our clients.
External Assistance Program
During quarantine, our talent area implemented the External
Assistance Program. The purpose was to preserve, through
external means, the mental, physical, social, and financial
well-being of our collaborators, as well as their families. This
program was governed by a strict principle of confidentiality.
• Building our Future Project
In order to face the challenges presented by the new normal,
a team composed of some of the Firm's leaders was formed.
The purpose of this project was to develop action plans that
address key aspects of facing internal and external challenges
in the face of the "new normal".
Externally, we collaborated on projects to positively impact some
of the most vulnerable groups during this situation, through the
activities listed below.View entire presentation