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Investor Presentaiton

Sustainability report 2019-2020 Mexico | 48 During 2020, the global context radically changed the landscape of ways of living and being together. The pandemic caused by COVID-19 generated changes on economic, political, and social levels and impacted the way organizations operate. For us, the pandemic has meant facing challenges on different levels. However, it has also given us opportunities to implement initiatives and programs to support our community. We worked on various initiatives within the Firm: • Creation of the Risk and Safety Committee The Risk and Safety Committee was strengthened and, from the beginning of the quarantine, implemented periodic meetings to anticipate necessary adjustments, as well as to resolve issues arising from the national situation. The actions that this commission carried out were in line with the guidelines of the regional committee, created for this purpose. Town Halls On a regional level (Mexico, United States, and Canada), we meet weekly to stay informed about decisions that impact people, the operation, the ways in which we relate to our clients and other stakeholders, adaptation to new regulations, as well as the interaction that work teams have. Specifically, in Mexico, we hold monthly town halls in order to address the national context. Remote Work In Mexico, based on the official provisions to assume the measures that a quarantine period implies, we made the necessary adjustments so that our collaborators could continue • their work remotely during the agreed time. This allowed us to support our talent on a personal and family level, as well as to continue with our operations and the service we provide to our clients. External Assistance Program During quarantine, our talent area implemented the External Assistance Program. The purpose was to preserve, through external means, the mental, physical, social, and financial well-being of our collaborators, as well as their families. This program was governed by a strict principle of confidentiality. • Building our Future Project In order to face the challenges presented by the new normal, a team composed of some of the Firm's leaders was formed. The purpose of this project was to develop action plans that address key aspects of facing internal and external challenges in the face of the "new normal". Externally, we collaborated on projects to positively impact some of the most vulnerable groups during this situation, through the activities listed below.
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