2013 Annual Report

CLIMATE GOVERNANCE & ENVIRONMENTALMANAGEMENT CLIMATE GOVERNANCE & ENVIRONMENTAL MANAGEMENT The Bank also purchases green energy on the free market, which is renewable energy from wind farms, small hydropower plants, and biomass, equivalent to the consumption of 30% of the electricity used in the administrative buildings. The energy used by the other units, including the branch network, is purchased from concessionaires. The share in renewable sources is determined by the National System Operator (ONS) and does not depend on the action of the Bank. G4-EN3 Water G4-EN10 Santander uses systems for the catchment of rainwater at Torre Santander and over 150 branches. This practice has also been consistently extended to projects involving the renovation and construction of buildings and branches. This system captures and treats water for reuse in toilets and for the irrigation of flowerbeds and gardens (as applicable to each project). Other amenities include automatically operated taps with aerators and dual-flush toilets (3 and 6 liter flow). Paper G4-EN1 Santander uses a safe printing system at some of its administrative buildings. Employees are required to use their ID badge when using the equipment, thereby preventing unnecessary printing. Printers are programmed to print two pages on each side of the paper. The Bank also encourages clients to use electronic media rather than paper for statements, card invoices and payment slips. Moreover, Santander monitors the consumption of paper involved in marketing and communication processes, uses FSC-certified paper only, in addition to performing selective collection in the central areas and branches. CONSUMPTION OF PAPER (IN TONS) 2013 8,891 2012 Change 8,671 -2% Waste G4-EN23 Around 50% of the waste collected from the administrative buildings is sent directly for recycling by waste collectors or cooperatives; the infrastructure of the Bank's branches complies with the criteria of the selective collection program. The Bank also conducts internal awareness programs geared to reducing the consumption of these inputs, such as the use of non-disposable glasses and cups by employees. Most of the organic waste generated in the restaurant at the administrative headquarters, where around 5,000 employees work, is processed in a dehydrator, thereby reducing the amount of waste dispatched to sanitary landfills by around 77%. DEHYDRATION REPORT - 2013 AMOUNT IN KILOS Ano PUT IN (organic) 2013 135,821 2012 72,491 TAKEN OUT (compost) 31,164 16,880 Greenhouse Gas Emissions G4-EN 15 G4-EN16 G4-EN17 The Bank bases the management of its greenhouse gas emissions on the 20% reduction target by 2015, using the year 2011 for comparison. This target is monitored using an emission inventory, which has been conducted since 2006 in accordance with the methodology of the Greenhouse Gas Protocol (GHG Protocol Brazil), for which the institution holds the maximum certification. Mobility G4-EN30 COMPENSO As a means of discouraging the individual use of vehicles, the Bank implemented the Carona Solidária program and a system of free chartered vehicles (buses and vans) for commuting to and from work and between the administrative buildings and nearby subway stations. In 2013, 385 people benefitted from this program. Ever since Torre Santander was opened in 2009, time schedules for the arrival and departure of personnel have been used, thereby preventing overcrowding inside and around the administrative building. The building also features a bicycle rack and fully equipped changing rooms for employees who prefer the bicycle as a means of transport. Transparency As a means of assessing and managing its environmental performance with greater efficiency, Santander Brazil has been conducting a full inventory of its GHG emissions since 2006, using the Fundação Getúlio Vargas (FGV) Greenhouse Gas Protocol Brazil program, of which the Bank is a founding member. The FGV is responsible for analyzing and making the inventories of large corporations available to the public, in addition to verifying the information and emissions reported. The Bank also participates in some of the most important initiatives geared to the assessment of environmental practices and impacts, at both local and international level. These include the Índice de Sustentabilidade Empresarial - ISE (Corporate Sustainability Index) and the Índice de Carbono Eficiente - ICO2 (Efficient Carbon Index), both of the BM&FBOVESPA, and the Carbon Disclosure Project (CDP), an international organization based in New York. THE ENVIRONMENTAL IMPACT CAUSED BY MAJOR BANKS SUCH AS SANTANDER BRAZIL CAN BE SO DESCRIBED: DIRECT IMPACT, ARISING FROM OPERATIONS, AND INDIRECT IMPACT, ARISING FROM THE ACTIVITIES WHICH THE BANK FINANCES OR INVESTS IN. SANTANDER BRAZIL IS THE ONLY BRAZILIAN BANK WHICH HAS MADE AN OPEN COMMITMENT TO ACHIEVING A 20% REDUCTION OF ITS CO2 EMISSIONS, A LEADING CAUSE OF THE GREENHOUSE EFFECT, BY 2015 (REFERENCE YEAR 2011). THE BANK ENCOURAGES ITS PERSONNEL TO USE COLLECTIVE TRANSPORT (SUPPORTIVE RIDE PROGRAM) AND PUBLIC TRANSPORT (FREE BUSES AND VANS BETWEEN THE ADMINISTRATIVE BUILDINGS AND SUBWAY AND TRAIN STATIONS). 47 OPERATIONAL AND ENVIRONMENTAL PERFORMANCE INDICATORS ASSESSED IN THE BRANCH NETWORK 114 Annual Report 2013 115

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