Investor Presentaiton
Front End and Citizen Services
Capitalising upon the existing operational expertise to expand into Citizen Services
BLS
INTERNATIONAL
TM
Citizen Services - Global Dynamics¹
Governments around the globe are focusing upon delivering
Citizen Services through centralized centres/online platform
Driven by unique expertise to process millions of applications
globally, BLS further diversified to 'Front End and Citizen
Services' which complements the core consular service process
As part of the Company's long-term strategy, continuing to
build Citizen Service ecosystem that is aligned to our existing
technology platform
Enabling BLS to further consolidate its position into the niche
Citizen services space, which is one of the most emerging
businesses across the world
Key Contract wins include:
■ Citizen Services Contract from the Embassy of Afghanistan
e-governance contract from the Government of Punjab, India
Source: 1. United Nations e-Governance Report 2016
2. Digital India website (Government of India)
Citizen Services Overview - India²
■ Under the ambit of Digital India, the Indian Government has
taken several initiatives, towards digitizing Citizen Services
Aimed at providing electronic services to every citizen
▪ 44 Mission Mode projects covering a wide range of domains such
as land and agri, health, education, passports, police, courts,
commercial taxes, treasuries etc.
Computerization of departments and roll out of the centres by
delivering IT infrastructure, software, manpower and operation for
5-10 years tenure (depending upon the contractual terms)
Vision of Digital India encompasses:
Digital
Infrastructure as
a Core Utility to
Every Citizen
Governance and
Services on
Demand
Digital
Empowerment of
Citizens
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