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Investor Presentaiton

OUR VALUE CREATION | Intellectual capital D'Or Consultoria In 2015, we created D'Or Consultoria to offer operational management as well as risk and health management, consulting services, market diagnosis and assessment, marketing and communication specialized services in corporate health care and benefits. The Company is currently responsible for more than R$3.5 million in insurance premium, 2.2 million lives and over 1.7 thousand clients in the states of São Paulo, Rio de Janeiro, Bahia, Pernambuco, Minas Gerais, the Federal District and Paraná. Based on technology used for integrating every health information (patient care, occupational, out-patient care, medicines and other) of the company and, through a behavioral analysis of the users, D'Or Consultoria develops customized programs according to the profile of each client, with assertiveness and proactiveness. Being the only specialized player in the segment, D'Or Consultoria offers services and content that effectively contribute for the education and awareness-raising with regard to the importance of health prevention, in a mild and customized manner. Moreover, clients rely on the follow-up and support of the Health Management and Employee Life Quality teams. Through D'Or Soluções, occupational health and safety management is unified. A multidisciplinary team, cutting-edge equipment and distinguished partners guarantee that to customers compliance with the Ministry of Labor's requirements and laws. D'Or PME makes available health and dental care insurance to small and mid-sized companies, with specialized professionals and customized service. To make access easier, a single system requests a quote for an insurance plan and sends it online in a few minutes. Individual insurance is another service offered, with a simple and affordable structure, as well as corporate insurance: Liability Insurance (essential to guarantee liabilities with third parties), Property & Casualty (insurance against losses, damages and liability on properties, objects and even people) and Financial Lines (protection against liability, frauds, errors and omissions). Acelera D'Or D'Or Consultoria has Acelera D'Or to accelerate the growth of partner brokers, which is a distinguished and innovative acceleration program for small- and mid-sized insurance and benefits broker companies operating in Brazil. Along with that, the Acelera D'Or Mentoring Program, whose first edition began in the last quarter of 2021, has gathered more than 100 brokers interested in being accelerated by D'Or Consultoria. We selected ten of them who will go through the complete program in 2022, enjoying guidance, growth, visibility, networking and D'Or Consultoria's entire technology. 111 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 P 112
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