Investor Presentaiton
Results
In 2022-23, 71 per cent of respondents agreed the department had met the
expectations of their organisation in the delivery of the functions of the system
manager (see Figure 17). This is slightly below the target but significantly higher in
comparison to prior year reporting in 2020-21 and 2021-22.
All respondents identified the department as meeting expectations with respect
to regulation of the WA health system (100 per cent). In addition, the majority of
respondents identified the department as demonstrating strengths in managing
performance in line with service agreement requirements (88 per cent) and
stewardship of the WA public health system (81 per cent). In comparison to
prior year reporting 2022-23 findings indicated a positive incline with respect
to meeting expectations across the majority of functions delivered by the
department. Of most significance was the increase in respondents citing
expectations being met with respect to overseeing, monitoring and promoting
improvements in safety and quality of WA health services.
When respondents were asked to provide suggestions on how the department
could improve on the delivery of services, the primary response was that the
department needed to develop clear systemwide plans and actions to achieve a
forward focussed strategy for the WA health system. This was substantiated by
50 per cent of respondents citing expectations were not being met (somewhat
below/well below expectations) with respect to the provision of strategic
direction and leadership on behalf of the WA health system, and with respect to
implementation of the sustainable health review.
Figure 17: Proportion of stakeholders who indicate the Department of Health
to be meeting or exceeding expectations of the delivery of system manager functions,
2018-19 to 2022-23
Stakeholders who indicate the Department of Health
to be meeting or exceeding expectations (%)
Notes:
100
90
80
70
60
50
40
30
20
10
0
2018-19
2019-20
2020-21
2021-22
2022-23
Results
72
75
62
59
71
Target
85
85
85
85
75
1. The number of respondents interviewed was 16 with a response rate of 100 per cent.
2. Stakeholders were identified as individuals who have contact with the Department of Health and are best positioned
to accurately assess performance.
3. The survey involved inviting participants to provide their responses to prescribed questions through telephone
interviewing conducted by an independent research agency.
4. Results are based on respondents providing feedback on the delivery of 11 system manager functions delivered by
the Department of Health. Respondents rated the 11 system manager functions using a 5-point Likert scale from well
below expectations (1) to well above expectations (5).
5. The revised target for 2022-23 is based on the best result of the prior 3 years, and an examination of comparable
government agency stakeholder satisfaction survey targets (and actuals) as cited in the 2021-22 Government
Budget Statements.
Data Source: Unpublished data, Department of Health.
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Contents
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• Financial disclosures and compliance • AppendixView entire presentation