Investor Presentaiton
39
UXIN LIMITED
Environmental, Social and Governance Report
REPUTABLE UXIN, PROVIDER OF CUSTOMER-CENTRIC SERVICE
40
The Guide on Privacy Protection in Uxin Used Vehicle Purchase explains the storage, use, processing and sharing
of user information. We also take various safety measures to protect the user's personal information in the APP
and WeChat Mini Programs & Alipay Mini Programs to prevent unauthorized access, public disclosure, use, modifi-
cation or damage to personal information.
Uxin Has Adopted a Professional System to Protect Users' Privacy in its Service Process
Authorization
Communicationend
encryption
setting
User data
desensitization
----
Call-out
system,
full-process
recording
Privacy
Protection
Measures
prevent violating
Mechanisms to
laws and
regulations
Uxin's privacy protection measures
For the privacy protection policy of users, Uxin has set up a publicly available channel through email communica-
tion, to receive users' feedback on personal privacy.
Customers' Rights and Interests
Regarding personal information, customers
can contact the developer to exercise their
legal rights to check, copy, correct and delete..
If the customer deems that the developer failed to comply with
the above agreement, or have other complaints and suggestions,
or issues related to the protection of minors' personal informa-
tion, the customer can make a complaint through WeChat, or
contact the developer directly.
Email:
[email protected]
Feedback channel
The Company has equipped all customer-facing employees in Uxin's Xi'an and Hefei IRCS with dedicated
mobile phones. The dedicated mobile phones are equipped with a professional recording and monitoring
system, which can guarantee the security of customers' mobile phone information through system authori-
ty. Our employees can only make outgoing calls to customers through the system, and the middle digits of
the customers' mobile phone numbers are encrypted, so employees will not have access to the complete
contact information of customers. Additionally, the outgoing calls would be fully recorded to protect the
rights and interests of our customers. We are committed to respecting due process and to protecting
customer privacy under applicable law.View entire presentation