Investor Presentaiton
DELIVERING FOR STAKEHOLDERS
EMPLOYEE
ENGAGEMENT
Engaged and enabled
staff
CLIENT
SATISFACTION
Net Promoter score (NPS) 1
Net Loyalty score (NLS)2
SHAREHOLDER
VALUE
Earnings per share growth
and FUMAS growth
COMMUNITY
IMPACT
Granting and pro bono/
volunteering
ENGAGEMENT
70 (↑ 2 pts)
+2 above industry
ENABLEMENT
70 (2 pts)
equal to industry
NPS
12 (12)
NLS
13 (16)
Results inline with FY19
STATUTORY EPS
103.04 cents (110.1 cents)
UNDERLYING EPS3
107.2 cents (14.5 cents)
GRANTING
$96.2M (↑ $5.2m)
DIVIDENDS
91.0 cents (11 cent)
VOLUNTEER DAYS**
22 (55%)
*Note changes are FY21 relative to FY20
1 Net Promoter score - net measure of client willing to recommend EQT
2 Net Loyalty score - net measure of clients prepared to purchase another EQT product or service
3 Underlying EPS - excludes tax revision write back and one off M&A expenses, incurred predominantly in 1H21
** COVID-19 lockdowns have curtailed the ability to volunteer
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