Investor Presentation - Q1 FY23

• Progress on Social Development Responsibility towards customers Customer Satisfaction Customer focus: Playing a key role in Financial inclusion by facilitating affordable home loans and empowering women borrowers. EWS and LIG customers account for more than 75% of AUM. Feature rich mobile apps to provide seamless service and to track NPS score as a feedback mechanism. Our NPS score for Q1FY23 is 80. Prepayment facility provided on the Customer App to "nudge" customers towards prudent finance management. 84% of active customers are registered on HomeFirst Customer Portal App. Android Rating is 3.9 (23Jul'22). to Link: Grievance Redressal Policy is in place to receive and respond customer complaints. https://homefirstindia.com/policy/complaints-grievances/ Investor Presentation - Q1 FY23 • • ESG Initiatives conducted & in pipeline • The company published first ever Sustainability Report for the year FY21-22 as part of its Integrated Annual Report. Link: https://homefirstindia.com/files/Sustainability%20Report_HomeFirst_FY22.pdf . Conducted Townhall session for candid interaction between employees and management on the year it was and plan ahead. The Company received a Certificate of Merit in PMAY Empowering India Awards 2022 Implementation of aerator taps in order to promote water conservation. PMY Empowe 41700 cua Medio Private Lim SUPPORTED BY REDA sco Arfairs HomeFirst receiving the 'Certificate of Merit' from Jury Members - 'PMAY Empowering India Awards 2022'. 20 PMAY 2022 CERTIFICATE OF MERIT presented to Home First Finance Company India Limited In recognition of their valued contribution to Affordable Housing Development in the country. 8th July 2022, The Suryas New Delhi SUPPORTED BY CREDAL ORGANISED BY arrucus ENOWLEDGE PARTNER homefirst We'll take you home

View entire presentation