Investor Presentaiton
Provide information on the project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being undertaken by your entity:
2.
S. No.
Name of project
for which R&R is
ongoing
State
District
No. of project
affected families
(PAFS)
% of PAFS covered
by R&R
Not Applicable
Amounts paid to
PAFS in the FY (In)
3.
1.
2.
4.
Describe the mechanisms to receive and redress grievances of the community.
Meeting with the representatives of the community to understand the requirements.
Interactions with government agencies.
Percentage of input material (inputs to total inputs by value) sourced from suppliers:
Directly sourced from MSMEs/ small producers
Sourced directly from within the district and neighbouring districts
FY 2022-23
23%
FY 2021-22
27%
29%
28%
Principle 9: Businesses should engage with and provide value to their consumers in a responsible manner
MRF strives to adopt customer-oriented processes for achieving customer satisfaction including privacy of their data. MRF endeavours to offer products that
are most appropriate to the customers. We ensure that products supplied are as per stated quality and specifications to ensure customer satisfaction. We strive
to promptly respond to all queries, handle complaints in a fair manner and ensure that products comply with regulatory requirements including packaging,
labelling and adopt fair standards of advertising and promotion.
Essential Indicators
1.
2.
Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
Customer complaints are addressed by the local sales offices by inspection of the tyre by an accredited trained person. Such complaints are normally
disposed of in about 3 days' time.
Turnover of products and/or services as a percentage of turnover from all products/services that carry information about:
78
Environmental and social parameters relevant to the product
Safe and responsible usage
Recycling and/or safe disposal
As a % to total turnoverView entire presentation