Investor Presentaiton
Overall Image of the Medium-term Management Plan
TOCH
GN
TOCHIGI BANK
Management
Philosophy
The 10th Medium-term Management Plan
We will contribute to the creation of a prosperous regional community and aim to be a reliable bank.
We will develop as a financially sound bank that can flexibly cope with a new era.
We will create workplace that can provide job satisfaction.
(The fiscal year ended March 31, 2021 to the fiscal year ending March 31, 2023)
Evolution into a "bank that excels in the resolution of issues"
To contribute to the development and growth of regional communities by establishing face-to-face relationships with as many customers as possible and resolving their
issues and problems, working in concert with them.
To contribute to stable asset formation by customers and maintenance and improvement of sustainable business value of companies, with a focus on consulting sales.
To aim to be a supportive bank that is consulted first about anything, seriously thinks through and works hard to resolve the issues and problems of customers, and is
indispensable to the regional community.
Basic Policy
Establishment of a customer support system
Companies
Support for main businesses
Value Offered
Support for
establishment
Support for
growth of
business
Support for
maintenance/
improvement
of business
value and for
continuation
Resolution of
issues/
problems
Individuals
Support for asset formation
to prepare for the centenarian era
Asset
formation
Preparation for life
after retirement
Inheritance/
asset succession
Themes
Key Measures
Enhancement of value offered to
customers by making the most of
our consulting function
Pursuit of support based on co-creation,
with focus on consulting
■Reinforcement of the sales system that can
cope with the diversity of customers
Development of
customer-oriented human
resources
■ Enhancement of branch management
■Development of business specialists
■Building of an appropriate evaluation/pay
system
Establishment of
a sustainable management base
that supports customers
Promotion of reduction, streamlining, and
concentration of clerical processes/business
operations
Establishment of effective branch operation
corresponding to regional characteristics
Reinforcement of governance structure
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