BBVA Bancomer/2018 Annual Report

Training and talent development GRI 103-1, 103-2, 103-3, 404-1, 404-2, 404-3, 412-2 The Training department natures a continuous learning culture in which professionals are given autonomy to design their training experience and develop new skills. This is achieved through regular, strategic high-impact training to ensure that Bank employees develop and successfully perform their role and that customers end up with a unique experience. BBVA Bancomer has face-to-face and online courses to support the Bank's leaders and employees in learning and honing the skills that each person needs to perform their function/position, while also developing leadership and digital transformation skills. Training strategy Last year was a year of transformation for the Training department, because it implemented a new strategy built around eight pillars to help ensure the comprehensive development of each employee: 1. Regular strategic, high-impact training. Creation of a new training ecosystem that fosters a culture of continuous and collaborative learning, ensuring innovation based on cutting-edge learning trends and methodologies. 2. Skills training. Development of cultural, transversal and leadership skills. 3. Training for the digital transformation. Incorporating new knowledge trends, such as Agile, Design Thinking, Behavioral Economics and Big Data. 4. Technical training. Development plans with targeted content to ensure the successful performance of each role, along with regulatory and institutional courses. 5. Onboarding. Onboarding to make new employees feel at home at the Bank and their new department, offering them a unique experience and enabling them to perform their job productively in as short a time as possible. 6. Language training. Training to help employees learn and practice English. 7. Bancomer University. Academic grants and scholarships to aid employees in their professional development. 8. Dashboard & KPIs. Dashboard & KPIs. Circuit enabling the Bank to measure the impact of its training and analyze and create continuous improvement actions. 87

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