Journey Simplification and Business Resilience
Our protection philosophy
Protection is a multi-decade opportunity that we plan to address prudently with continued innovation
Supply side
considerations
✓ Adverse mortality
experience
✓ Recalibration by reinsurers
✓ Need for calibrated
underwriting
✓ Sustaining robust claim
settlement ratio
✓ Insurers moving beyond
top 10 cities and salaried
segment
Demand side
considerations
✓ Huge protection gap and
under-penetration
✓ Customers valuing brand,
onboarding experience and
track record, apart from
the price
all
Our Focus Areas
Strengthening underwriting practices and
use of deep learning underwriting models
Continue to address protection opportunity
through group platform (Credit Life) apart
from retail business
Product innovation catering to varying
customer needs
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Leveraging available market & industry
platforms e.g., central medical repository for
faster turnaround and greater underwriting
precision
Profitable
distribution
Diversified
growth
mix
innovation
leading
Market-
Quality of
insurance
Reimagining
management
Board and
Pricing and underwriting to evolve in line with expanding geographical and demographic coverage
HDFC
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