Investor Presentaiton

LYRB UIA TELECOMMUNICATIONS REVENUE BONDS, SERIES 2019 YEAR FISCAL BEGINNING YEAR NEW USERS ADDED CANCELLED ACTIVE USERS ACTIVE USERS LOW CHURN The typical churn rate for most residential telecom providers is 10%. UTOPIA/UIA's residential churn rate is well below this average at 3.5%. For non-residential customers, UTOPIA/UIA's churn rate is similar to industry standards. Provided below is a 15-year churn rate history. YEAR ENDING ANNUAL CHURN RATE 6.0% 2005 346 346 0.0% 2006 346 4,382 96 4,632 2.0% 5.0% 2007 4,632 2,153 378 6,407 5.6% 2008 6,407 1,992 388 8,011 4.6% 4.0% 2009 8,011 1,635 433 9,213 4.5% 2010 9,213 1,684 475 10,422 4.4% 3.0% 2011 10,422 489 401 10,510 3.7% 2012 10,510 1,582 341 11,751 2.8% 2.0% 2013 11,751 1,362 385 12,728 2.9% 2014 12,728 1,142 613 13,257 4.4% 1.0% 2015 13,257 \,||| 484 13,884 3.4% 2016 13,884 1,971 578 15,277 3.6% 0.0% 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2017 15,277 2,616 584 17,309 3.3% -Annual Address Churn Rate 2018 17,309 3,497 632 20,174 3.0% 2019 20,174 5,186 867 24,493 3.4% 2020 24,493 1,284 347 25,430 1.3% PAGE 34 WE PROVIDE SOLUTIONS

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