Value Creation Management
9 OSAKA GAS
Value creation management
Shareholder value: [targets for consolidated results year ending March 03)
Income before tax > ¥75 billion, Net Income > ¥40 billion
EROE over 9.0%, ROA 3.5% achieved in y/e March 02- almost 1 year ahead of
plan
Free cash flow > ¥38 billion, a large increase on the previous year
Customer value (examples):
Over 95% of calls to our customer call center to be answered within 10
seconds (before March 03)
Next day equipment repair completion rate of 85% (before March 03)
Customer death rate from gas accidents to be reduced to zero (by March 2011)
* Value to society (examples):
◉CO2 emissions per cubic meter of gas reduced to 10% below 1997 level
Annual contribution of 0.5-1.0% of pre tax profit to corporate citizenship
activities
To set internal standards and raise awareness of disclosure and compliance,
and strengthen the quality of information disclosed.
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