Global Wealth Management Overview
Digital Progress
Winner of The Banker "Innovation in Digital Banking North America¹“ award
#1 ranking in Canada Online Banking Satisfaction Study (J.D. Power 2020)
Leading mobile banking app in Canada4
Digital account opening and sales capabilities that reduces processing time by up to 75% in PAC
Implemented various digital solutions to provide financial support and advisory to our customers
during COVID-19
Digital Retail Sales²
15
11
+2,700 bps
38
28
22
22
Digital Adoption³
+2,000 bps
46
39
33
29
26
2016 2017 2018 2019 Q3/20
2016 2017 2018
2019 Q3/20
Goal
>50%
Goal
>70%
1 By the Banker magazine, a Financial Times publication
2 Canada: F2017 22%, F2018 26%, F2019 26% PACS: F2017 13%, F2018 19%, F2019 29%
3 Canada: F2017 36%, F2018 38%, F2019 42% PACS: F2017 20%, F2018 26%, F2019 35%
4 Based on weighted-average Apple Store and Google Play ratings (August 23, 2020)
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