Integrated Report / JSL 2021
ENTENDER PARA ATENDER
INTRODUCTION
JSL
PLANNING
AND FUTURE
PEOPLE AND
CULTURE
BUSINESS
IMPACT
ENVIRONMENTAL
MANAGEMENT
CLIMATE CHANGE:
OUR APPROACH
JSL
FINANCIAL
PERFORMANCE
GRI AND SASB
SUMMARY
INTEGRATED REPORT / JSL 2021
ASSURANCE
REPORT
GUST
COMMUNICATION AND
CASE INVESTIGATION
The JSL Whistleblower Channel records
complaints, reports and communications
of potential cases of non-compliance with
laws, regulations and corporate policies,
preserving anonymity. Since 2016, it has been
outsourced and is available to employees, third
parties, service providers and customers.
The channel operates 24 hours a day,
seven days a week, and can be accessed
by calling 0800-726-7111 or through the
website www.contatoseguro.com.br/jsl.
The investigation process is carried out by
the CRC team and may result in disciplinary
measures and/or preventive action plans.
To ensure the impartiality of the investigation
process and eliminate conflicts of interest
in this process, complaints made against
members of the CRC area, statutory
directors and members of Boards
and Committees observe a specific
communication and investigation matrix.
COMPLAINTS
2019 2020
2021
Number of
complaints
identified through
the mechanism
1163 931
1157
Number of
1106 853
1076
complaints addressed
564 545
433
complaints resolved
Number of
Number of
complaints filed
before the reporting
period resolved
during this period
332
502
205
STO
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