Outlook

Scotiabank Domestic - expand customer base ■ Maintain and capitalize on leadership in customer satisfaction and loyalty - continue to increase share of customers' business - attract new customers – retail & commercial - ■ Grow Wealth Management business - leverage partnership with retail bank through referrals - improve service and performance ■ Continued focus on cost control 39 Scotiabank Scotia Capital - capitalize on long- established relationships Leverage top 3 position in Canada Expand reach of Global Trading Improve customer profitability - increase business with customers providing acceptable ROE - seek new areas of growth ■Credit quality - maintain disciplined approach to managing portfolios 40

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