2020 Annual Report
2020 ANNUAL REPORT
OUR ESG STRATEGY
MEGACABLE.
Performance Evaluation
In order to improve the way in which we work, we have implemented a performance evaluation process that is based on a
skills model and allows us to identify our employees' growth and areas of opportunity. This system includes 90° and 360°
evaluations, meaning that employees are evaluated by their direct leaders, peers and subordinates. This offers us a more
wide-ranging overview of their performance and goal achievement based on a number of different levels.
To celebrate the hard work and loyalty of our employees, we recognize their outstanding performance and their years of
service, enabling us to highlight the valuable collaboration of our team members.
Furthermore, we remain in constant communication with our employees through meetings, videos and corporate messages,
among others.
Health and Safety
Given the public health crisis the world is facing as a result of the COVID-19 pandemic, we implemented a prevention
campaign to offer all our employees the informative and operational tools that they need to avoid the risk of infection,
including memos, talks and personal protection equipment.
From March, we implemented a remote working model that enabled us to continue operating efficiently.
For employees who had to access our facilities, we implemented a prevention protocol that included the use of face
masks, sanitizing mats, gel and disinfection arches, in addition to opportunely registering and following up on any
employee who presented any suspected symptoms. We also used PCR tests for employees presenting symptoms,
testing more than 13,000 people during 2020 and providing medical support in the event any of these results came back
positive for COVID-19.
The health and safety of our customers is one of our major priorities, which is why we implemented a strict control
protocol in order to safeguard our employees, our customers and their families when carrying out repairs or installations at
their homes.
Our technicians must use face masks, face shields, gloves and gel when they enter a customer's home. Additionally, and
for the protection of our employees, we request that the client sign a letter stating that nobody in their home has been
infected with COVID-19.
As a result of these efforts, we can state that this year our health and safety efforts mostly focused on protecting our
employees and customers in light of the COVID-19 public health crisis, leading to the suspension of other programs that we
will resume in the future in order to continue offering comprehensive health and safety programs to our employees.
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