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Investor Presentaiton

GRI Content INDICATOR HR5 DISCLOSURE Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. HR7 HR8 HR9 HR10 HR11 Social performance Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Total number of incidents of violations involving rights of indigenous people and actions taken. Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. "Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms." S01 S02 S03 S04 S05 Percentage of operations with implemented local community engagement, impact assessments, and development programs. Percentage and total number of business units analyzed for risks related to corruption. Percentage of employees trained in organization's anti-corruption policies and procedures. Actions taken in response to incidents of corruption. Public policy positions and participation in public policy development and lobbying. S06 S07 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. S08 S09 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Operations with significant potential or actual negative impacts on local communities. S010 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Product Responsibility performance PR1 PR2 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.. Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. PR3 PR4 PR5 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. PR6 PR7 PR8 PR9 OiPR Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Other significant social responsibility and sustainability activities. 2013 Financial and Social Responsibility Report PAGE 114 115 115 115 115 115 115 116-118 118 118 118 118 118 119 119 119 119 120-121 121 122 122 123-124 124 124 125 125 125-126 89
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