Investor Presentaiton
CUSTOMER REMEDIATION
TOTAL PRE-TAX IMPACT
$m
-533
-175
-102
-51
-67
1H17
2H17
1H18
2H18
1H19
CONTINUING OPERATIONS
($m)
-352
-100
2H18
1H19
Revenue
Expenses
Financial impact
• $175m ($123m post tax) charge in 1H19
• $928m ($657m post tax) charges since 1H17
$698m provisions on balance sheet at 31 March 2019
Progress to date
DISCONTINUED OPERATIONS¹
•
($m)
Salaried Financial Planner² largely addressed in prior
years
-181
•
-75
•
Aligned Dealer Group remediation provided for in 2H18
Retail Banking product & service review well progressed
2H18
1H19
Revenue
Expenses
Primarily compensation for customers receiving inappropriate advice or for services not provided including those relating to ANZ's former Aligned Dealer Groups (ADGs). ANZ completed
the sale of its ADGs to IOOF on 1 October 2018.
1.
2.
Fee for no service
ANZ
32View entire presentation