Investor Presentaiton
In 2021, we conducted a corporate
risk assessment of all Rede D'Or
São Luiz's departments (except
for the healthcare service risk
area and departments focused on
clinical quality and management).
34 departments and 50 leaders,
from managers to vice-presidents,
participated in the assessment, which
comprised three phases: identification
and classification, measurement and
treatment, monitoring and reporting.
Risk Management Pillars
Social and Environmental Risks
Financial Risks
Operational Risks
Strategic Risks
Regulatory Risks
Technology Risks
The outcomes included formalizing Rede D'Or São Luiz Corporate Risk Matrix and
Corporate Risk Glossary. A plan to implement and develop integrated corporate
risk management initiatives and processes was presented to the Audit Committee,
advisory body to the Board of Directors, showing transparency to our risk
monitoring process.
OUR OPERATION | Gestão de Riscos
PHASE 1
Corporate Risks
Primary Risks Matrix
risks identified based on
information from officers and
managers;
PHASE 2
Consolidated Risks Matrix
review of risks identified by
the GRCC in the Primary Risk
Matrix, managers' approval
and assessment of officers;
PHASE 3 (final result)
Corporate Risks Matrix
Selection of risks listed in the
Consolidated Risks Matrix that
demand greater engagement
of the Senior Management. It
includes strategic risks, which
are monitored and assessed
by the Board of Directors.
Regarding environmental risks, we
applied our Environmental Policy,
which lays down compliance with
environmental laws and requirements
and the commitment to the continuous
improvement of environmental
management process across all business
units. To comply with all these principles,
we have adopted management practices
and innovative technologies that allow
the efficient use of natural and other
resources necessary to provide our
services; developed environmental
projects and initiatives in accordance
with the features of each region where
we operate and conducted periodical
environmental audits.
As far as financial risks are concerned,
they are managed as part of the
financial strategy previously approved
by the senior management and the
shareholders. Our capital management
aims to ensure business continuity
and maximization of shareholders
returns. Macroeconomic conditions
are monitored and identified changes
are considered in the adjustments of
capital structure.
We have also updated the Crisis
Management process and reviewed
the Business Continuity Plan, making
roles and responsibilities clearer in the
strategic framework, expanding the
scope in possible operational scenarios.
Moreover, we improved the crisis room
located in the corporate office, where
we hold meetings, outline strategies
and responses to possible events, in
addition to monitoring the main risks
that may impact operations in real
time, through the analysis of internal
data (from indicators developed with
the help of Business Intelligence tools),
as well as news reports, social media,
among others.
57 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
58View entire presentation