Digital Progress: Canada
•
Technology Strategy
D
HM
$
Develop uniform,
secure, and
differentiated customer
and employee
experiences
Invest in leading
technology products to
achieve business goals,
drive innovation, and
enable business
transformation
Drive efficiencies and
accelerate revenue
growth by streamlining,
automating, and
digitizing how we deliver
at scale
•
Further enhance
cybersecurity and
stability/resiliency
capabilities to continually
earn our customers' trust
•
Modernize core
platforms to enhance
quality, reduce time to
market and lower
delivery cost
INVESTMENTS IN TECHNOLOGY
13.2%
11.6%
11.8%
Tech expense
Modern, reusable products, services and platforms
as % of revenue
•
Modern ways of working - agile and cloud first
•
Advanced analytics to power customer insights
•
$4,146
$3,708
$3,348
Tech expense
(in $millions)
End-to-end digitization and intelligent operations
Security and stability by design
2018
2020
2022
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