Investor Presentation September 2023
Bank Dhofar Strategy
RELATIONSHIP LED
EASY TO DEAL WITH
To become the most
preferred banking partner,
trusted by customers for
exceptional service
delivery experience and
meaningful value
propositions
RESPONSIBLE & SECURE
OUR PURPOSE
THINKING LONG-TERM
DIGITAL
ENGAGEMENT
PERFORMANCE
CULTURE
Enhance digital
engagement through
omni-channel & customer-
centered experiences
Acquire more customers, deepen & retain
existing relationships by offering compelling
value propositions
Focus on simplifying processes to improve
operational efficiency and managing expenses
to maintain a healthy cost-income ratio
CUSTOMER
CENTRICITY
FUTURE PROOF
TECHNOLOGY
PILLARS
OUR STRATEGIC
OPERATIONAL
EXCELLENCE
Enhance use of data, analytics and
technology to improve productivity, agility
and customer experience
Follow a disciplined risk management
approach to protect the bank's systems
and safeguard customer privacy
OUR
PRIORITIES
Continue to attract,
develop, and retain the
best talent
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