Capital Allocation and Digital Strategy Update
Online digital strategy and results: 2023
Increase Demand Through
Digital Marketplace
+
Enhance the Customer
Experience
+
☐
Your partner for a
safe, productive &
sustainable
worksite.
Work United™
Quality equipment, ready to go
My Equipment
United
Rentals
United
Rentals
My Branches
110 Quebec Street
My Account
VULYAR
Create or Prote
ing Un,
Extend Service offerings
My Dashboard
Things to be done
3
Cong
30
80%
mycoticons
8%
10%
of my compon
tang pending
of my mandatory
pending
5
0
Nine announcements
wable Lighe Tower with tkw
Overall Progress
sor L 30-33
ctric Powered
Erected class
30
¡C
Clane
www.ww
My Learning
HAZWOPER 2020 Refresher (8-Hour)
Course
Fall Protection Basic Half Day British
Columbia
Espacios Confinados en Construcción
(CSE-C) En Linea
la Push Around Vertical + 3a Aerial
Scissor Lift + 3b Boomlift Operator
**Certification Virtual Classroom
Counterbalance & Rough Terrain
Forklift Operator Recertification-
***** Blended
First Aid/CPR Certification-AHA
Counterbalance & Rough Terrain
Forklifts Operator Recertification
Rental and used equipment
Generate awareness and interest
Acquire new customers
Capture demand through online digital
transactions
UR.com revenue increase of
-35% YOY in 2023
Access real-time account and equipment
telematics information
■ Take self serve digital actions and setup
email and SMS notifications
Desktop access through Total Control® and
mobile access through the United Rentals
Mobile app
~68% of revenue engaged
digitally in 2023
■ Conduct Safety training and manage
certifications through United Academy
(UA)
■ Service owned fleet with Customer
Equipment Services (CES)
UA and/or CES are used by
customers who represent
~70% of revenue
United Rentals®
Work United®
| 17View entire presentation