Albania: BPO Industry Profile

ALBANIA - THE TRUE NEARSHORE NEXTDOOR Multilingual population € South Eastern Europe Time Zone: CET (UTC+1) Cultural Affinity DEVELOPED SECTOR REAL SAVINGS CLASS-A OFFICE RENTAL (SQM / MONTH) CONTACT CENTER AGENT SALARY € 33 € 31 28 €15 تلتتل 27 19 Albania Poland Romania € 4,200 € 8,700 € 6,300 Bulgaria Ukraine € 6,853 € 6,420 Albania Poland Romania Bulgaria Ukraine Czech Republic Czech Republic € 10,200 Real Estate -40% cheaper PEACE OF MIND Salary -50% lower Serves many verticals A 品 Approx. 32,000 State of the art employees Multi-channel capabilities Telecom SMAC ready EU Mature laws mirrored to EU Stable Republic member NATO Candidate Ranks 8th Globally in Minority Investor Protection UNTAPPED PROFESSIONALS M Service Orientation 32% Surplus talent Supply (15-24 age group) 25% 160,000 Annual ANT University Enrollments 44 13

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