1H24 Financial Results
Strength - core franchise
Extending leadership through strong customer relationships
1
Stronger customer relationships
and frequency of engagement
•
Strongest financial services brand¹
•
Leading MFI share²
•
Superior deposits and data franchise
.
Focus on NPS2 improvement
Value creation
Better understanding of
2
customer needs and risk
•
Technology leader, history of innovation
•
Leading decisioning technology
•
Higher quality, lower risk lending
.
Personalisation and machine learning at scale
.
3
Superior customer
experience
Disciplined operational execution
Leading physical and digital distribution
Distinctive products and services
More rewarding loyalty proposition
Favourable business mix
+
Sector leading ROE, organic
capital generation
Strong balance sheet and
+
risk management
1. Sources: Brand Finance Australia 100 2024, January 2024. Based on brand value. 2. Refer to the glossary for source information.
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