Financial Performance Review Q1 FY21

Contactless Banking Digital Acquisition (Incremental Growth Rate) Savings Accounts 100% Q3'19-20 152% Q4'19 - 20 b RBL MoBank 2.0 Digital Servicing 234% Mobile Banking WhatsApp Banking Q1'20-21 58% Accounts are opened digitally in Q1 FY'21 Term Deposits Let's chat.. RBL Cares ChatBot Contactless offering Video KYC State of new customer on boarding portal followed by Video KYC 77% YOY increase in Mobank registration 40% Of our customers transact through Whatsapp 5.5 mio queries answered.. 95% accuracy C ATM Virtual Debit card Gets issued with account opening. Can be used for ecommerce transactions Cardless withdrawal at ATM Enabled cash withdrawal through IMT across 40,000 ATMs across geographies eASBA Account Statement 150% Invest in Sovereign Gold Bonds 100% 100% Q3'19 - 20 Q4'19 - 20 Transaction alerts Submit 15GH FD/RD Upgrade Debit card Service requests Bill pay Manage Debit cards Overdraft on FD Q1'20-21 Open Savings account Insurance Investments Covers more than 50+ service requests 1 of every 3 products sold, are sold digitally apno ka bank | RBL Bank Scan & Pay Our mobile app has the Bharat QR reader to enable scan & pay transactions at POS terminals. Virtual Relationship Managers Relationship managers on phone manage customer requirements in banking and other financial products 25

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