Bank of Ireland 2019 Credit Presentation
Significant progress in systems and business
model transformation
Bank of Ireland 2019 Credit Presentation
•
Back
Transformation Investment of €1.4bn from 2016 to 2021
Core systems transformation of €1.1bn
(Transaction processing)
New card payment
of 2m customers
Continued modernisation of
payment platforms
Middle
(Data and integration layers)
Open banking enablement
through API platform
Front
(Customer channels)
New Mobile App
Digital Investment platform
technology including migration
•
Automated credit decisioning
engines
•
Digital Insurance Wallet
•
Group Scheme Digital
Regulatory programmes
Enhancements to resilience,
security and efficiency
.
·
Markets/Treasury platform
Reduced IT and operational
risk
Increased efficiency
Single View of Customer
Digitised Mortgage
Originations
New products/features/
capabilities
•
Reduced cost of change
•
Pension platform
Digital Money Management
Improved customer outcomes
New functional features
Growth in sales and customer
interactions
•
Increased efficiency
...Beyond 2021
Regulatory change and
ongoing improvements in
the resilience and security of
our technology estate mean
transformation investment
will continue beyond 2021,
albeit at a lower level of
capital spend.
Areas of investment will
include
•
Modernisation of Business
Banking platform
Continued modernisation of
core systems
Advanced customer
analytics and decisioning
capabilities
Clean, complete and
fully integrated data in
the Group's enterprise
infrastructure
Business model transformation of €0.3bn
A leaner, simplified and agile organisation
Repositioning of UK portfolios
Streamlining and simplifying End to End customer journeys
Bank of Ireland
18View entire presentation