Third Quarter 2022 Earnings Conference Call
Digital care for Truist clients
Mobile App Users¹
5%
4.4MM
4.3MM
4.2MM
1Q22
2Q22
3Q22
Digital Transactions²
58MM
12%
65MM
64MM
1Q22
2Q22
3Q22
Zelle Transactions
38%
18MM
16MM
13MM
1Q22
2Q22
3Q22
Increase in Client Satisfaction With Digital³
+18%
+7%
+5%
+6%
Introducing Truist Assist: Continuing to Bring T3 to Life
Our Al-enhanced virtual assistant,
combining innovative technology with
personalized human touch, available to
Retail banking clients 24x7 in online and
mobile banking app platforms
Addresses our clients' most common
banking and support needs such as
locking/unlocking debit and credit cards,
exploring different account options,
managing payments and alerts, ordering
checks, and offering financial tips
Embeds Truist Contact Centers as part of
the experience, providing clients with a
frictionless transition to speak with a
dedicated group of live agents in the
Contact Center when their request warrants
a deeper level of support
In the future, Truist Insights will be
integrated with Truist Assist where we
currently deliver nearly 9 financial insights
per client each month on average
H
9:41
Truist Assist
Hi, I'm here to help you find
what you're looking for or
answer your questions about
digital banking.
How can i help you?
Now!
Explore checking options
Explore credit cards
Order checks
Go paperless
Manage alerts
1Q22
2Q22
3Q22
1 Active users reflect clients that have logged in using the mobile app over the prior 90 days
2 Digital commerce defined as products (deposits, lending, mortgage, ex. LightStream, Sheffield, and Service Finance) opened through digital applications
3 Client satisfaction: How satisfied are you with your most recent experience using digital banking with Truist?
Type or ask me something...
TRUIST HH
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