Experian ESG Presentation Deck

Executive Summary Improving Financial Health Social - Data Accuracy ● Sourcing accurate data We only use data from reputable sources. Quality control procedures help identify inaccurate or out of date data before it is added to our databases We assess the accuracy of the consumer credit information from data providers and work with them to improve the quality. We provide tools to help data. providers check data before they submit it to us to help them meet our data quality standard. Data If data providers are unwilling to implement improvements to meet our standards we will no longer source data from them. Employees Supply Chain ● Monitoring data accuracy • Our platforms enable us to monitor and measure data accuracy on a continuous basis. Accurate data is fundamental to our reputation and business success We constantly strive to increase the accuracy of our data in a competitive market to prevent customers going to other data providers In the USA, where data accuracy is a particularly significant issue for stakeholders, we have taken steps to strengthen our procedures, including for record matching and ensuring customers' health insurance payments are properly reflected in medical debt records. ● ● Environment ● Governance Improving data accuracy In the USA we have a data accuracy program in which we review all delivered credit reports monthly for visible and consequential conflicts and errors We have implemented improvement programs targeted at these identified errors, which have yielded rapid positive results. This has increased our data accuracy level to 99.9% in our USA consumer information bureau and we continue to focus on increasing it further. • See following slides for further details. www.experianplc.com/responsibility/treating-data-with-respect Policies & Data tables ● Appendix experian. Fixing data We have processes in place for consumers to dispute information in their credit report that they believe is inaccurate. In the USA, our online dispute centre makes it easier for people to file a dispute about credit information and get it corrected quickly. We monitor how data providers deal with disputes and how they remediate them to improve accuracy of their data. Many of our products also empower consumers and businesses to protect their data and check for any inaccuracies in their financial profiles

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