MSR Value Growth & Market Trends

MSR VALUE INCREASED TO 121 BPS 3.08 0.35 ● 100 3Q'20 100 4Q'20 MSR Value (bps) 122 1Q'21 30-year fixed mortgage rate -1 bps q/q 115 2Q'21 121 3.01 1.05 3Q'21 5-year swap rate +9 bps q/q The Company reported a positive other mark-to-market of $153 million as interest rates rose at quarter-end Customers (thousands) 1,600 1,400 1,200 1,000 800 600 400 200 0 2.50% Rate/term Refinance Opportunity 2.75% 3.00% Mortgage Rate 3.25% Minimum $100 dollars in savings Minimum $200 dollars in savings • The population of customers who could save $200 per month was relatively stable quarter-over-quarter 8 | Note: Rate/term refinance opportunity for eligible customers with minimum savings of $200/month is equivalent to approximately a 2-year payback, and approximately a 4-year payback for eligible customers with minimum savings of $100/month. ● In addition to customers with a minimum savings of $200 per month, there are 817,000 customers who could benefit from a cash-out refinance We estimate there is $152 billion in equity available to our customers for cash- out opportunities, an average of $186,000 per customer Mr. CooperGroup

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