Maybank Performance Outlook FY2019

Becoming The Digital Bank of Choice (1/2) Digital Achievements in 2018-2019 Maybank 回时回 QRPAY Launched QRPay A cashless payment solution using QR codes, the first by a bank in Malaysia maybank2u.com Reimagined Maybank2u A complete change of user interface based on feedback from customers, offering a personalised and simplified online banking experience Maybank Grab Grab Partnership Formed a strategic partnership with Grab to drive the acceptance and usage of cashless payment etiga Implemented E-CLEVA A real-time video assisted claims care system for motor and fire insurance, allowing claims to be processed via video calls within 15 minutes MAE Launched MAE A lifestyle-themed e-wallet, available to anyone above 12 year of age without the need to have a pre- existing Maybank account 7 • Key Focus Areas for 2018 Improving customer experience The new Maybank2u website was developed to provide customers with a single view of their financial holdings with the bank. Standardising the user experience and interface of the Maybank Mobile App across the region. • Build the right data architecture and infrastructure Initiated creation of a universal data lake for the Group to effectively house and mine all data in a secure manner. Established an offshore development centre to access digital talents with the necessary mathematical and computing skills for data analytics. • Outlook & Priorities for 2019 Improving in-house data management and utilisation abilities The governance of data mining activities to ensure that cyber defence capabilities remain robust Prioritise investments in infrastructure and monitoring tools on the back of heightened concerns over cyber crimes in the financial services industry and given added focus on these areas by regulators Continue to explore cashless payment modes that are safe, secure and convenient for customers. Maybank

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