Q2 2021 Financial Highlights & Product Launches
ARISTA
Forrester, and TechValidate Net Promoter Score Recognition
Forrester Wave™M: Open, Programmable Switches For A Businesswide SDN, Q3 2020
Challengers
Contenders
Strong
Performers
Leaders
Stronger
current
offering
Weaker
current
offering
Cisco-NX-OS
o
Arista Networks
Not at all likely
Neutral
Huawei
0
1
2
3
4
5
6
7 8
Extremely likely
9 10
Detractor
Passive
Promoter
Juniper Networks
Pluribus Networks
⚫NVIDIA-Cumulus
Networks
Cisco-IOS-XE
.H3C
NVIDIA-Mellanox⚫
Dell EMCO
Extreme
Weaker strategy
• Pica8
Networks-SLX-OS
*A gray bubble indicates a nonparticipating vendor.
17
Market presence*
Copyright Arista 2021. All rights reserved.
% PROMOTERS % DETRACTORS = NPS (NET PROMOTER SCORE)
ARISTA TAC SUPPORT CUSTOMER SATISFACTION
World-class Support with +76 NPS
Arista achieved an NPS score of
+76 with an average rating of 9.2
out of 10 in a 2019 TechValidate
survey of their customers.
Source: TechValidate survey of 218 users
✓ Validated Published: May. 19, 2021 TVID: A7E-0A5-6D6
*Based on respondents who rated their likelihood to recommend Arista on a scale of 0 to 10.
Link to Techvalidate Report
Stronger strategy
Link to the Forrester Report
ARISTA
TechValidate
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Research, Inc. The Forrester WaveTM is a graphical representation of Forrester's call on a market and is plotted using a detailed
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the Forrester Wave TM. Information is based on best available resources. Opinions reflect judgment at the time and are subject to
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