Earnings & Dividend Growth Presentation
TANGERINE OVERVIEW
Canada's #1 Digital Bank and the official and exclusive Bank to the Toronto Raptors.
#1
-96%
-97%
Industry Leading NPS Digital Onboarding Digital Transactions
KEY STRATEGIC FOCUS:
Simplicity
-91%
Digital Sales
Simple market-leading products that appeal to value-conscious
Canadians
Deliver a seamless Client Experience through digital innovations
•
Great rates, simple products, and no unfair fees
.
Velocity
Enhanced self-service options, adding speed & agility
Nimble modern platform supporting rapid development cycles
A low cost, scalable, digital approach
Partnerships
Accelerating momentum through the Toronto Raptors
Deepening client relationships by introducing SCENE Loyalty
•
Partnership with Scotiabank continues to deepen
Speed & Agility
•
Conscious
Self-Directed
Tech-Friendly
Higher Client Growth from Cross-buy
~50% Clients Own Multiple Products
Primary Clients = Stickier Relationships
# Primary Clients +23% Y/Y
Strong Client Advocacy
50% New Clients via Referrals
Strategy offers superior growth opportunities:
Tangerine & Scotiabank's partnership: We continuously
benefit from each other's knowledge, systems, &
expertise
Everyday Banking product suite offers diversified NIAT
profile in the face of intensified competition and low
rates
Strong growth in new client and Primary Banking
customers
• Focus on multi-product client relationships
•
F
Tangerine Investments among fastest growing index
Client-Driven Innovation
Unique 'Orange' Culture
Award Winning Approach
Modern Platform
90
Scalable:
Nimble, low cost systems
provide a holistic client view.
Rapid Deployments:
Agile best practices enable
quick & efficient new product &
feature delivery.
Incubator:
Identify, explore, and pilot new
technologies and solutions to
meet evolving Client needs.
Team Tangerine:
Our unique culture and
lean team are an essential
part of how we deliver.
Consistently Recognized:
J.D. Power Customer Satisfaction
seven years in a row, IPSOS.
#1 Bank, Reputation Institute.
Scotiabank 22View entire presentation