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Compliance, among others. Also in 2022, we hosted
our 1st Compliance Week, an event featuring external
lecturers who reinforced the message of the
importance of the culture of integrity for business, with
debates about ethics, values and culture of integrity.
Every year, we carry out the Ethics Champions
program, where Compliance champions from each
department discuss practical, up-to-date cases on
integrity matters with their respective teams.
III. AES Helpline
We rely on an external and independent Reporting
Channel, which allows employees and people outside
the Company to report, anonymously if they wish so,
suspected misconducts, including, but not limited to,
corruption, money laundering, terrorism financing,
fraud or breach of the Values Guide.
The initial screening of complaints is carried out by
an expert company that refers the reported demand
to the Compliance team for the initial analysis.
Depending on the course of investigations, a specific
Ethics Committee may be created to address such
demand, and make a collegiate decision on matters
of greater relevance and impact for the Company. If
necessary and depending on the nature of the claim,
an external specialized firm may be hired to assist in
the investigation.
In all its communication and trainings, the Ethics and
Compliance team urges employees to immediately
report if they observe any conflicts or situations that
may suggest any sign of conflicts of interest, corruption
practices, misconduct, fraud, or breaches to our Values
Guide. Queries and complaints can be submitted on
the website (www.aeshelpline.com) or by phone
(0800-891-4167), 24/7. These channels are open
to all stakeholders (employees, customers and
business partners).
In 2022, we received 65 reports through the AES
Helpline, up 97% over 2021. It is worth mentioning
that queries and inquiries about matters related to
Compliance were up 200% and those related to
complaints were up 74%, which shows the level of
trust and safety our employees and suppliers have
when asking questions about Compliance matters.
Another important aspect is that no complaint we
received was a confirmed practice of corruption,
bribery or money laundering, showing everyone's
commitment to our Values.
The number and nature of the complaints received are
periodically presented to the Board of Directors.
Claims received by the AES Helpline
2022
2021
2020
Queries
18
6
0
Complaints
47
27
10
Total
65
33
10
The effectiveness and efficiency of the Ethics and
Compliance Program is measured by analyzing the
reporting channel's indexes and the Ethics Survey,
a Compliance questionnaire biennially sent to all
employees. The most recent Ethics Survey was carried
out in 2021.
2022 Integrated Sustainability Report > Responsibility
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