Investor Presentaiton

Universal Service Provided at Post Offices JP JAPAN POST HOLDINGS HOLDINGS Universal service provided at post offices Universal service means that postal services, simple savings, remittance, and settlement of debts and credits, and life insurance services that can be used easily should be integrally made available at post offices in a user-oriented and convenient manner, and should continue to be available nationwide and fairly in the future. Japan Post Holdings and Japan Post Co. are obliged to maintain the post office network to ensure this (Article 7-2 of the Postal Service Privatization Act and Article 5 of the Act on Japan Post Holdings Co., Ltd.). Postal counter operations Acceptance of mails Delivery of mails Sale of postal stamps, etc. Banking counter operations Acceptance of ordinary deposits Acceptance of fixed amount and fixed-time savings Money orders, payments and transfers Standards for establishment of post offices (summary) Insurance counter operations Endowment insurance solicitation Whole life insurance solicitation Acceptance of claims for payment of maturity and survival benefits for each of the above policies In principle, one or more post offices must be established in each municipality (including special wards). In addition to the above, post offices must be established in accordance with the following standards. ▸ The facility must be established in such a way that it can respond appropriately to the demands of local residents. ▸ The facility must be located in a location that is easily accessible to local residents, taking into account traffic, geography, and other circumstances. ▸ In depopulated areas, the level of the post office network that existed at the time of the enforcement of the Act for Partial Revision of the Postal Service Privatization Act, etc. (Act No. 30 of 2012) must be maintained. JP JAPAN POST GROUP Copyright © 2023 JAPAN POST GROUP. All Rights Reserved. 54

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